Refund policy

Thank you for shopping at Hushh Beauty (Pty) Ltd.

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, the following conditions / terms will outline if you may return/swop or change your product or if you are eligible for a refund:

1. Returns

If you're unsatisfied with your product, please notify us within 7 business days of receiving it at sales@hushhbeauty.co.za. A minimum handling fee of 15% may apply for returns, provided the goods are in their original condition, and packaging, and unopened. Please note that returns require prior authorisation and approval from our management team. Goods sent back without authorisation will not be accepted.

2. Incorrect Order Selections 

Hushh Beauty (Pty) Ltd is not responsible for incorrect order selections made by customers. If you’ve chosen the wrong size, colour, or quantity and wish to return the items, a 15% handling fee will apply to the total value of the returned goods. For any questions or concerns regarding your specific item, please reach out to us.

3. Products Policy 

Any perfumes, bath salts, body products, special orders, personalised items, special promotions that have been opened or used cannot be returned. 

 Products supplied will, where applicable, have a minimum remaining shelf life of 60 days from date of dispatch unless otherwise specified

4. Shipping & Handling for Returns 

Shipping and handling charges are not included in returns or refunds. You are responsible for covering the shipping costs to return your item, and these costs are nonrefundable. Returned goods remain the customer’s responsibility until received and inspected by Hushh Beauty.

5. Refund Eligibility 

Only regular priced items may be refunded. Sale items are non-refundable.

6. Defective Products 

You can choose between a refund or exchange where goods are defective within 7 business days after the product was supplied to you (please refer to damages and order deviations below).

7. Order Policy

Once your online order is processed, finalized, and paid for, no changes, additions, swaps, or product adjustments can be made. To modify your selection, you'll need to place a new online order. Please note that separate orders cannot be combined for shipping and will be dispatched individually.

8. Ownership of Stock 

Stock remains the property of Hushh Beauty (Pty) Ltd. until paid in full. 

9. Gift Card Policy 

Gift cards purchased or received from Hushh Beauty (Pty) Ltd cannot be returned or exchanged for cash.

10. Quotation Validity

All quotations issued by Hushh Beauty (Pty) Ltd. are valid for 7 calendar days from date of issue unless otherwise stated in writing. Pricing, stock availability, and delivery charges may change thereafter without prior notice.

11. Stock Availability & Cancellations 

The provision of goods and services by Hushh Beauty (Pty) Ltd. is subject to availability. In cases of unavailability, Hushh Beauty (Pty) Ltd. will refund the client in full within 7 working days. Cancellation of orders by the client will attract a 0% administration fee.

 12. Damages and Order Deviations

Please inspect your order upon receipt and contact us immediately at sales@hushhbeauty.co.za if the item is defective, damaged, or if you received incorrect products or quantities. This allows us to investigate and resolve the issue promptly. To be eligible for a refund, you must notify us within 7 business days of receiving your parcel; otherwise, refunds will not be considered. 

Once we receive your formal communication, our team will review the matter and inform you of the outcome. If a return is necessary, we will thoroughly inspect the product and notify you via email within a reasonable time frame whether you qualify for a replacement due to a defect. If eligible, a replacement product will be sent to you.

13. Exceptions / Non-Returnable Items

Unless specified otherwise, a 15% handling fee (exclusive of VAT) may be applied and deducted from the total invoice amount when a refund is processed. Refunds will be issued to the original payment method used for the purchase. For credit card payments and online transactions, please allow 5 to 10 business days for the refund to reflect in your account. Electronic payments will be refunded using the same method. For security and verification purposes, a stamped bank confirmation letter will be required prior to processing EFT refunds.